Call center business plan template

It may also be a call center that receives calls for inquiries, complaints or a mixture of them both. Marketing Goods And Services Back when I was in this industry the term used for this type of call center was telemarketing. The center I worked for was one that marketed home improvements, which mainly included vinyl windows and vinyl siding.

Call center business plan template

Industry News Disaster Recovery Plan Template A disaster recovery plan is essential to the continuing operations of all businesses. As we can see with the current disaster in New Orleans, we must be prepared for anything.

Days without operational functions can be utterly destructive to any business, but weeks or months are unacceptable. Companies must have a sound disaster recovery plan in order to ensure the survival of their business. A disaster recovery plan must be in place for cities to save lives during an unexpected disaster.

There are eleven disaster recovery teams in the Louisiana area, and it took nearly a week to begin the recovery FEMA.

Executive Summary

Likewise, a contingency plan must be designed, tested, implemented, and maintained in order to sustain companies during an unexpected disaster. Disasters could include fire, flood, hurricane, any natural disaster, or things such as a hardware crash. The city of New Orleans is not the only city that does not have a sound plan; even Los Angeles has begun to review their disaster recovery plan.

In the case of a major earthquake, the mayor has stated there would be no possibility of evacuating the mass congestion of people that live in the Los Angeles area.

call center business plan template

Currently, there are no colleges or businesses located in New Orleans that are able to function outside of the city. The amounts of lives that have been lost are unimaginable, and there is no recovery in site. A business must possess a contingency plan in the case of this type of disaster.

They should at the least, have a cold site or warm site to relocate to; this would ensure that the company could be functional within months at the most. Types of Disaster Recovery Plan Templates There are many types of disaster recovery plans; many of them can take years of designing and testing along with millions of dollars in costs.

Depending on your companies size, resources and operations you must choose the most suitable plan for the company. The contingency plan can range from a gym in a far off location or a fully functional mirrored image of your organization.

Your first step would be to build a business continuity management team. This team would survey the situation and make a decision on the most suitable plan.

They must choose to what extent their information will be backed up, where it will be stored, how many times the media can be used, and who will transport the media. If operation is critical, and the business would not survive for more than a few days with operating, the team should choose to use a hot site.

This would provide the company with a mirror image of their organization including data, hardware, software, and all the necessities.

This would provide an offsite location where the company could begin operations within a few days or weeks. For smaller companies with very low critical functions, they would only need a cold site.

Starting a Call Center Agency – Sample Business Plan Template

This is only a location that contains essential needs such as electricity and shelter. This would prevent the company from operating for months.

Disaster Recovery Plan Template Explained The disaster recovery plan that the team chooses can range from very simple to very complex. This will also depend on the size and resources of your organization. The Massachusetts Institute of Technology has a sample plan which gives you an idea of areas that should be considered.

These individuals should be accessible by phone or pager twenty four hours, seven days a week. If a problem was to occur, the lead should be contacted by pager.

The individual should call the organization to find out the details and the extent of the problem. Does the problem prevent normal access, occupation or usage of any critical parts, or does the disaster disrupt service provided by telephones, the network, or the mainframe computers?

If it does not, wait until further assessment. If this occurs overnight, find out if the affected area will last into normal business hours. If the answer is yes, the business continuity management plan must be activated.Communication Plan Template and Example Main Street, Farmington, CT * * [email protected] * ph-vs.comm.

Need to complete your business plan? Use this business plan template to quickly and easily complete your business plan.

Business Continuity Plan Template | Business Continuity Plan | Disaster Recovery

The call center business plan template is fully geared towards the call center business. Easily add project plans, phasing diagrams, floor plans, specific plans .

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Business Continuity Plan Overview Existing BC Plan Layout BCM Team Document Page: 1 Layout of Proposed BCCM Template Business Continuity Plan. City Taxi taxi business plan executive summary. City Taxi is an established taxi cab company in San Francisco.

Template for BUSINESS CONTINGENCY PLAN EFFECTIVE DATE: [effective_date] DISCLAIMER The materials presented herein are for general reference only.

Business Continuity Plan Template suitable for all Industries