Commitment to the Growth of the People Building Community Developing and perfecting these competencies involves a deliberate, long-term developmental process. An emerging servant-leader understands and behaves in a manner consistent with improving along these 10 dimensions with each leadership opportunity. That these opportunities are available every day makes the learning process a constant, incremental endeavor.
Across the Continuum Discover strategies and tactics that explore the unique challenges of patient-centeredness at different points and care settings along the continuum.
Press Ganey experts will share the key statistical concepts and Press Ganey tools that provide the foundation for performance improvement. Subject matter experts will be on hand to answer questions and help you optimize Press Ganey resources. In-Care Experience Investigate key strategies and tactics to move towards patient-centeredness while the patient is in your care.
Speakers from organizations along their patient experience journey focus on specific best practices and strategies used to improve the patient experience in acute care settings. Speakers from leading organizations will share successful and innovative approaches to engage physicians, drive targeted improvement and optimize the care experience in medical practice and ambulatory settings.
Cultural Transformation Jump start your cultural transformation by learning about the strategies and tactics of others on the High Reliability journey. Speakers from leading organizations share specific programs and actions they took to instill High Reliability practices throughout their organization to improve patient and workforce safety.
Leading organizations share their training, collaboration, and team learning strategies used to promote safety within their organization. Nursing Leadership to Advance Compassionate Connected Care Explore how nursing leadership can drive an organization to new levels of quality and excellence.
The roles of nursing and nursing leadership are pivotal in reducing patient suffering and improving the patient experience. Learn how nursing leaders are developing approaches to deliver what matters most to patients—care coordination, communication and empathy. Physician Leadership Across the Continuum of Care Connect with the physician perspective to improve performance.
Presented by physicians, these sessions will focus on leadership approaches to building a collaborative physician culture that drives improved patient experience through physician coaching, communication and resilience strategies and programs. Aligning Culture to the Mission Explore strategies to better understand caregiver needs and develop targeted action plans to meet those needs.
Speakers will share best practices to help you develop a high-performing workforce characterized by resilience, respect and teamwork.
Learn how to foster engagement in the patient experience, pride in the mission and trust in the organization to provide safe, high-quality care. The individual breakout sessions have topics that provide value for everyone in health care. Ambulatory Quality and Safety: Cultural Transformation InMemorial Hermann had a High Reliability program in place that had earned awards for improving quality and safety.
To address this, a pilot filter committee of executives, imaging modalities leaders and radiologists were trained to classify events using a revised version of the HPI Safety Event Classification System and Event Categories Taxonomy, and to correct and prevent errors using common cause analysis and cause mapping.
Numerous conversations with physicians outlined the need for cultural change and transparency to improve the quality of care. As a result, a confidential, protected peer review process was developed to assess current practices and safety events and provide feedback among physicians and other providers.
Learn how Atrium modeled the program implemented in the acute care setting to engage specialty medical directors, legal advisors, credentialing departments, patient safety and quality leaders to develop this peer review process across the medical group.
Covering 6, square miles across 11 counties, the medical group consists of more than providers, 2, support staff and a laboratory. Nearly all physicians were trained within the first year of implementation. Learn how operational leaders agreed to provide education and training to support staff and physicians to help execute High Reliability principles.
Higher patient experience ratings result in better clinical outcomes. In this session, leaders from Dignity Health will discuss how the organization implemented a fun competition called The Amazing Race to increase nurse-patient communication and staff responsiveness across 90 nursing units, and how the excitement and engagement the competition generated among the staff led to improvements across the organization.
Attendees will learn the strategies and tactics implemented in this program and be able to take this fun approach back to their organization. Across the Continuum Kaiser Permanente is the largest nonprofit integrated health care delivery system in the United States.
Like all national health care organizations, it is challenged with balancing the ability to provide high-quality, affordable care in a timely fashion.
Presenters will provide an overview of the strategy, which is highly engaging and patient-centric.Welcome to the Reading Room.
As a nurse manager, you need to know a little bit about everything. To help, we've compiled some of our best stories from our library of HCPro newsletters to provide you with advice, tips, and strategies on everything under the healthcare sun.
A report by BAE Systems and SWIFT shows that financial market areas such as equities trading, bonds, and derivatives face more threats than banking, forex, and trade finance. > Patient Experience: Reporting & Insights.
Learn more about advanced analytics and targeted insights to drive action. Press Ganey experts will share the key statistical concepts and Press Ganey tools that provide the foundation for performance improvement. Falls and fall injuries in hospitals are the most frequently reported adverse event among adults in the inpatient setting.
Advancing measurement and improvement around falls prevention in the hospital is important as falls are a nurse sensitive measure and nurses play a key role in this component of.
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